Returns and Refunds
What is your return policy?
In the unlikely event that you are not 100% satisfied with your Bon Voyage purchase, we do accept returns of unused items, as long as all tags are in tact and the product is in original condition. It is the customer's responsibility to pay for return shipping and we recommend including registered postage and insurance in case of loss or damage in transit.
Items can only be returned within 30 days of receipt.
Returns must be accompanied by a note that includes your order number, contact details and reason for returning.
Please obtain a Certificate of Posting from Australia Post and keep it in a safe place as it features a unique reference number that can be used to track the parcel. If your parcel is lost, we will not be able to provide a refund without sighting the Certificate of Posting.
Monogrammed products, unless faulty, cannot be returned due to change of mind. We do not accept returns on marked down or final sale products.
How will I be refunded?
If your returned product is deemed to be eligible for a refund, we will credit your original payment method. Shipping fees are not refundable.
How can I contact you if I'm not satisfied with my purchase?
We always welcome feedback and would like to assist with any concerns you may have. Please note that quality checks are performed on all products prior to dispatch. If you are not happy with your purchase, kindly contact the Bon Voyage customer care team at firstname.lastname@example.org and include a photograph of the front and back of your item. We will respond as soon as possible to resolve your issue.
Can I cancel my order?
Please select carefully and be sure of your choices before checking out. Regrettably, once orders are finalised, we are not able to cancel and provide a refund.
I've changed my mind and want something different. Can I return my purchase?
Unfortunately, we cannot offer change of mind returns on monogrammed or customised purchases under any circumstances. We only offer refunds or exchange of monogrammed or customised products if there is a manufacturer's fault.
My product is faulty, can you help?
We are of course completely happy to assist if you find that your product is faulty. Initially, sending us photos of the fault at email@example.com will be helpful but in some cases, a proper evaluation may only be determined upon return and inspection of your item. Please include your order number in all communications.
Items that are damaged as a result of usual wear and tear are not eligible for a return or refund as they are not considered to be faulty.
Do you offer exchanges?
We offer exchanges on products that were purchased at full price and were not customised or monogrammed.